A Customer Service Catalogue should contain which?
a) The version information of all software
b) The organisational structure of the company
c) Asset information
d) Details of all operational services
答案是哪个，大家一起来分析吧:)
Purpose
The purpose of this book is a quick reference for ITIL(R)
version 3. It is not intended as an overview of ITIL(R) version 3.
It is suggested that you first familiarize yourself with the ITIL(R)
version 3 documentation before using this book. This book
contains ...
Which of the following areas would technology help to support?
1. Self Help
2. Measurement and reporting systems
3. Release and deployment
4. Process design
a) 1, 2 and 3 only
b) 1, 3 and 4 only
c) 2, 3 and 4 only
d) All of the above
