Which activities would you expect a Service Owner to undertake?
1. Representing a specific service across the organisation
2. Updating the Configuration Management Data Base (CMDB) after a change
3. Helping to identify service improvements
4. Representing a specific service i ...
Which process reviews Operational Level Agreements (OLAs) on a regular basis?
a) Supplier Management
b) Service Level Management
c) Service Portfolio Management
d) Contract Management
答案是哪一个，大家一起来分析吧。。。。。
Which of the following is the most appropriate approach to carrying out Service
Operations?
a) The internal IT view is most important as Service Operations has to monitor
and manage the infrastructure
b) Service Operations should maintain a balance between an internal IT view ...
