Why should monitoring and measuring be used when trying to improve services?
a) To validate, direct, justify and intervene
b) To validate, measure, monitor and change
c) To validate, plan, act and improve
d) To validate, assign resources, purchase technology and train people

C?

jadeloyalbird 发表于 2011-5-10 14:50
C?

分析一下？

我觉得选A。验证、指导、评价和干预（即质量控制）这个环节，属于PDCA的前提，没涉及PDCA其他环节，这个是监控和测量的目的。