Which of the following statements about the Service Desk are CORRECT?

1. The Service Desk is a function that provides a means of communication between IT and its users for all operational issues
2. The Service Desk is always the owner of the Incident Management process

a) 2 only

b) 1 only

c) All of the above

d) None of the above

答案给的是D,第一个说法为啥不对？有没有可解答一下的。谢谢。

大家好像都放假了。
自顶一下吧。

问题出在all operational issues, operational issues 包括很多方面，除了incident和request fulfillment 还包括 event management 、problem management、access management、operation mangement、application mangement，只有最前面的两个和服务台有关