What is the best definition of an Incident Model?
a) The template used to define the Incident logging form used to report Incidents
b) A type of Incident involving a standard (or model) type of Configuration Item
(CI)
c) A set of pre-defined steps to be followed when dealing ...
Which of the following statements are CORRECT?
1. Service Transition provides guidance on moving new and changed services into
production
2. Service Transition provides guidance on testing
3. Service Transition provides guidance on the transfer of services to or from an
exte ...
The 7 Step Improvement Process can most accurately be described as?
a) The Seven P's of Continual Service Improvement (CSI)
b) A service improvement methodology based on the Deming Cycle
c) A set of roles and responsibilities for managing service improvements
d) A process for ...
