Which of the following statements are CORRECT?
1. Service Transition provides guidance on moving new and changed services into
production
2. Service Transition provides guidance on testing
3. Service Transition provides guidance on the transfer of services to or from an
exte ...
The 7 Step Improvement Process can most accurately be described as?
a) The Seven P's of Continual Service Improvement (CSI)
b) A service improvement methodology based on the Deming Cycle
c) A set of roles and responsibilities for managing service improvements
d) A process for ...
The objective of the Change Management process is most accurately described as?
a) Ensuring that all Changes are recorded, managed, tested and implemented in
a controlled manner
b) Ensuring that Changes to IT infrastructure are managed efficiently and
effectively
c) Ensuring ...
