Facilities Management refers to? a) The Management of IT services that are viewed as "utilities", such as printers or network access b) The Management of an outsourcing contract c) The Management of the physical IT environment such as a Data Centre d) The procurement and mai ...

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Which of the following statements CORRECTLY defines Insourcing and Outsourcing delivery model options? a) Insourcing relies on internal resources; outsourcing relies on external organisation(s) resources b) Insourcing relies on external organisation(s) resources; outsourcing ...

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Which of the following activities are included in Access Management? 1. Verifying the identity of users requesting access to services 2. Setting the rights or privileges of systems to allow access to authorised users 3. Defining security policies for system access 4. Monitori ...