A Customer Service Catalogue should contain which?
a) The version information of all software
b) The organisational structure of the company
c) Asset information
d) Details of all operational services
答案是哪个，大家一起来分析吧:)
Purpose
The purpose of this book is a quick reference for ITIL(R)
version 3. It is not intended as an overview of ITIL(R) version 3.
It is suggested that you first familiarize yourself with the ITIL(R)
version 3 documentation before using this book. This book
contains ...
