Which aspect of Service Design is missing from the list below? 1. The design of services 2. The design of service management systems and tools 3. The design of technology architecture and management systems 4. The design of the processes required 5. ? a) The design of funct ...

学习资料： ITIL培训基地专家讲堂直播 300期视频回放 InformationTechnologyInfrastructureLibrary简称为ITIL，信息技术基础架构库（ITIL）是事实上的IT服务管理国际标准。IT基础架构库（ITIL）包含着如何管理IT基础架构的流程描述；它以流程为导向、以客户为中心，通过整合IT服务与企业服 ...

Facilities Management refers to? a) The Management of IT services that are viewed as "utilities", such as printers or network access b) The Management of an outsourcing contract c) The Management of the physical IT environment such as a Data Centre d) The procurement and mai ...

@文森特Soong 问： 现在国内在推行itss，还有传言说未来两三年内会把itsm排除在外，对于这种观点您是怎么看呢？？请各位专家畅谈吧！

Which of the following statements CORRECTLY defines Insourcing and Outsourcing delivery model options? a) Insourcing relies on internal resources; outsourcing relies on external organisation(s) resources b) Insourcing relies on external organisation(s) resources; outsourcing ...

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学习资料： ITIL培训基地专家讲堂直播 300期视频回放