职位名称：Voice Support Specialist/IT高级语音技术支持专家

工作地点：深圳

工作语言：英文

社招网站发布名称:Voice Support Specialist/IT高级语音技术支持专家

校招职位发布名称:Voice Support Specialist/IT高级语音技术支持专家

岗位职责:

1)       implement, maintain and troubleshoot avayas87xx/83xx/85xx class media servers and gateways running Avaya communicationsmanager 7.0; and cms in a dispersed voice network;

2)       call center skills: depth knowledge of vdn,vector & variables a must;

3)       other job functions will be to assist in theplanning, design, implementation and management of projects for china deliverylocation that may include deploying new technologies across the networkintegrated to multiple centers;

4)       implements and maintains advancedtelecommunication applications such as cms, pbx software, call accounting andunified voice messaging;

5)       execute project work related to thevoice/telephony support area during service interruptions with minimalsupervision. this includes managing vendors and communicating status to thearea supervisor;

6)       performs routine system administration andmaintenance with no impact to the business;

7)       keeps documentation up to date for alltelecommunications systems but not limited to toll / toll-free numbers, callcenter routing, trunking and voice announcement scripts;

8)       proactively analyses, troubleshoots andresolves telecommunications systems and circuit issues in a timely manner;

9)       resolves open help desk tickets and verifiesall issues were properly resolved and documented;

10)   works with other it team members (withinchina & outside) to develop design strategies and implementation plans fornew initiatives and/or to resolve problems;

11)   interacts with end-users (including internal& external clients) in developing solutions to problems or creatingefficiencies pertaining to telecom processes that impact business.

岗位要求:

1)      excellent verbal and written communication, interpersonal andcustomer service skills;

2)      self-starter, able to work independently and as part of a teamin a fast paced environment;

3)      expert knowledge of Avaya communication in a distributedenvironment;

4)      expert knowledge of Avaya session manager、voip (h.323 and sip)and tdm (isdn) and cti applications in a call center environment;

5)      expert knowledge of advanced knowledge of Avaya gateways andAvaya cms;

6)      working knowledge of peripheral gateways;

7)      knowledge of vxml-based ivr systems、session border controllersand linux administration;

8)      expert knowledge of nice & verint call recording systems(station side, trunk side, ip logger, screen recorders, storage managers etc).

工作时间：

早九晚六，一周双休（未必周末）

薪资福利：

1）   员工享有基本工资+餐补；

2）   享有带薪年假高达5-15天，婚假，产假/陪产假；

3）   按国家政策缴纳社会保险和住房公积金，商业保险, 每年公司组织大型体检等福利；

4）   工作环境舒适，五星级年会，每个季度有团队建设活动；

5）   职业前景：公司提供全方位的技能培训如职前培训、在职培训、晋升培训，为员工提供通畅的晋升通道；

联系人：Cynthia.chen@concentrix.com

或是发到管理员KAREN的邮箱，请备注：帮忙推荐 80049496@QQ.COM

保密承诺：Concentrix 对收集的应聘人员个人信息资料，严格遵守 Concentrix 个人信息保护管理体系的相关管理制度和员工保密协议，对应聘人员提供的个人资料保守秘密，严防丢失、泄露、损毁的事件发生。

使用目的仅限于与应聘人员联络、考核及入职后的管理之用，如未被录用的在Concentrix 内部销毁绝，不用于它途。

欢迎招聘咨询顾问、IT精英人才等请加微信：gogoat 或加全国IT求职招聘群：146999050

    不想错过高端求职信息？关注我们的微信吧！微信公众号：ITILXF （）
                                 
         

    圈子决定你的未来，关注IT高端精英圈，人脉+知识+资讯，尽在你掌握！

职位名称：Voice Support Specialist/IT高级语音技术支持专家

工作地点：深圳

工作语言：英文

社招网站发布名称:Voice Support Specialist/IT高级语音技术支持专家

校招职位发布名称:Voice Support Specialist/IT高级语音技术支持专家

岗位职责:

1)       implement, maintain and troubleshoot avayas87xx/83xx/85xx class media servers and gateways running Avaya communicationsmanager 7.0; and cms in a dispersed voice network;

2)       call center skills: depth knowledge of vdn,vector & variables a must;

3)       other job functions will be to assist in theplanning, design, implementation and management of projects for china deliverylocation that may include deploying new technologies across the networkintegrated to multiple centers;

4)       implements and maintains advancedtelecommunication applications such as cms, pbx software, call accounting andunified voice messaging;

5)       execute project work related to thevoice/telephony support area during service interruptions with minimalsupervision. this includes managing vendors and communicating status to thearea supervisor;

6)       performs routine system administration andmaintenance with no impact to the business;

7)       keeps documentation up to date for alltelecommunications systems but not limited to toll / toll-free numbers, callcenter routing, trunking and voice announcement scripts;

8)       proactively analyses, troubleshoots andresolves telecommunications systems and circuit issues in a timely manner;

9)       resolves open help desk tickets and verifiesall issues were properly resolved and documented;

10)   works with other it team members (withinchina & outside) to develop design strategies and implementation plans fornew initiatives and/or to resolve problems;

11)   interacts with end-users (including internal& external clients) in developing solutions to problems or creatingefficiencies pertaining to telecom processes that impact business.

岗位要求:

1)      excellent verbal and written communication, interpersonal andcustomer service skills;

2)      self-starter, able to work independently and as part of a teamin a fast paced environment;

3)      expert knowledge of Avaya communication in a distributedenvironment;

4)      expert knowledge of Avaya session manager、voip (h.323 and sip)and tdm (isdn) and cti applications in a call center environment;

5)      expert knowledge of advanced knowledge of Avaya gateways andAvaya cms;

6)      working knowledge of peripheral gateways;

7)      knowledge of vxml-based ivr systems、session border controllersand linux administration;

8)      expert knowledge of nice & verint call recording systems(station side, trunk side, ip logger, screen recorders, storage managers etc).

工作时间：

早九晚六，一周双休（未必周末）

薪资福利：

1）   员工享有基本工资+餐补；

2）   享有带薪年假高达5-15天，婚假，产假/陪产假；

3）   按国家政策缴纳社会保险和住房公积金，商业保险, 每年公司组织大型体检等福利；

4）   工作环境舒适，五星级年会，每个季度有团队建设活动；

5）   职业前景：公司提供全方位的技能培训如职前培训、在职培训、晋升培训，为员工提供通畅的晋升通道；

联系人：Cynthia.chen@concentrix.com

或是发到管理员KAREN的邮箱，请备注：帮忙推荐 80049496@QQ.COM

保密承诺：Concentrix 对收集的应聘人员个人信息资料，严格遵守 Concentrix 个人信息保护管理体系的相关管理制度和员工保密协议，对应聘人员提供的个人资料保守秘密，严防丢失、泄露、损毁的事件发生。

使用目的仅限于与应聘人员联络、考核及入职后的管理之用，如未被录用的在Concentrix 内部销毁绝，不用于它途。

欢迎招聘咨询顾问、IT精英人才等请加微信：gogoat 或加全国IT求职招聘群：146999050

    不想错过高端求职信息？关注我们的微信吧！微信公众号：ITILXF （）
                                 
         

    圈子决定你的未来，关注IT高端精英圈，人脉+知识+资讯，尽在你掌握！