The 7 Step Improvement Process can most accurately be described as?
a) The Seven P's of Continual Service Improvement (CSI)
b) A service improvement methodology based on the Deming Cycle
c) A set of roles and responsibilities for managing service improvements
d) A process for defining what is to be measured, gathering the data, processing
the data and using it to take corrective action

答案是哪个，大家一起来分析:)

答案应该是D吧:lol

答案d，参见CSI 3.7.3 The 7-Step Improvement Process

-Define what you should measure
-Define what you can measure
-Gathering the data
-Processing the data
-Analysing the data
-Presenting and using the information
-Implementing corrective action