【考题训练第八期】Which is the first activity of the CSI model?

先锋小编

本帖最后由先锋小编于 2011-5-20 15:35 编辑

Which is the first activity of the Continual Service Improvement (CSI) model?
a) Assess the current business situation
b) Understand the vision of the business
c) Agree on priorities for improvement
d) Create and verify a plan

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78947892j · 发表于 2011-5-20 16:10:02

A吧

xlpxlpxlp · 发表于 2011-5-20 16:31:39

b->a->c->d

先锋小编 · 发表于 2011-5-20 17:12:53

本帖最后由先锋小编于 2011-5-20 17:16 编辑

答案b

bs15000 · 发表于 2011-5-20 17:27:41

【考题训练第八期】Which is the first activity of the CSI model?

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