Learning and Improvement is the PRIMARY concern of which of the following phases of the Service Lifecycle?
a) Service Strategy, Service Design, Service Transition, Service Operation, and
Continual Service Improvement
b) Service Strategy, Service Transition, and Service Operation
c) Service Operation and Continual Service Improvement
d) Continual Service Improvement

D
02-02 CSI
Learning in order to improve is a consistent theme throughout CSI and although both learning and improvement are discussed in all lifecycle phases, only CSI has them as a primary concern.