学习资料: ITIL培训基地专家讲堂直播 300期视频回放
book1:
[IT服务管理指标].(Metrics.for.IT.Service.Management).Peter.Brook.扫描版.pdf
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book2:
[IT管理框架].(Frameworks.for.IT.Management)(Jan.Van.Bon).扫描版.pdf
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book3
IBM 的 IT服务管理白皮书(IBM Service_Management).pdf
files/bb18eec0-08e0-11e0-8b67-0015c55db73d/
book4
IT服务管理 —— 基于ITIL的全球最佳实践_整合版.pdf
files/e2c ... -8b0e-0015c55db73d/ book 5
ITIL v3 原版教材汇总 ITIL_V3_SERVICE_DESIGN_2.pdf
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book 6
ITIL v3 原版教材汇总 ITIL_V3_SERVICE_IMPROVEMENT_5.pdf
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book 7
ITIL v3 原版教材汇总 ITIL_V3_SERVICE_OPERATION_4.pdf
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book 8
ITIL v3 原版教材汇总 ITIL_V3_SERVICE_TRANSITION_3.pdf
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book 9
ITIL V3 经理升级考指南V1.0 [整理BY SAN].docx
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