[  /PinkVERIFY/PinkVERIFY3-1Toolsets.htm#]CA Service Desk Manager Suite r12.5[/url]

15 Processes

AVM	CAP	CHG	EV	FM
IM	ITSCM	KM	PM	REL
RF	SACM	SCM	SLM	SPM

AVM = Availability Management	PM = Problem Management
CAP = Capacity Management	REL = Release & Deployment Management
CHG = Change Management	RF = Request Fulfillment
EV = Event Management	SACM = Service Asset & Configuration Management
FM = Financial Management	SCM = Service Catalog Management
IM = Incident Management	SLM = Service Level Management
ITSCM = IT Service Continuity Management	SPM = Service Portfolio Management
KM = Knowledge Management

[  /PinkVERIFY/PinkVERIFY3-1Toolsets.htm#][b][color=#0066cc]CA Service Desk Manager Suite r12.5[/color][/b][/url]

[table]
[tr][td]15 Processes[/td][/tr]
[/table][table=98%]
[tr][td][b]AVM[/b][/td][td][b]CAP[/b][/td][td][b]CHG[/b][/td][td][b]EV[/b][/td][td=3,1][b]FM[/b][/td][/tr]
[tr][td][b]IM[/b][/td][td][b]ITSCM[/b][/td][td][b]KM[/b][/td][td][b]PM[/b][/td][td=3,1][b]REL[/b][/td][/tr]
[tr][td][b]RF[/b][/td][td][b]SACM[/b][/td][td][b]SCM[/b][/td][td][b]SLM[/b][/td][td=3,1][b]SPM[/b][/td][/tr]
[/table]
[table=98%]
[tr][td]AVM = Availability Management[/td][td]PM = Problem Management[/td][/tr]
[tr][td]CAP = Capacity Management[/td][td]REL = Release & Deployment Management[/td][/tr]
[tr][td]CHG = Change Management[/td][td]RF = Request Fulfillment[/td][/tr]
[tr][td]EV = Event Management[/td][td]SACM = Service Asset & Configuration Management[/td][/tr]
[tr][td]FM = Financial Management[/td][td]SCM = Service Catalog Management[/td][/tr]
[tr][td]IM = Incident Management[/td][td]SLM = Service Level Management[/td][/tr]
[tr][td]ITSCM = IT Service Continuity Management[/td][td]SPM = Service Portfolio Management[/td][/tr]
[tr][td]KM = Knowledge Management[/td][/tr]
[/table]

[  /PinkVERIFY/PinkVERIFY3-1Toolsets.htm#]CA Service Desk Manager Suite r12.5[/url]

15 Processes

AVM	CAP	CHG	EV	FM
IM	ITSCM	KM	PM	REL
RF	SACM	SCM	SLM	SPM

AVM = Availability Management	PM = Problem Management
CAP = Capacity Management	REL = Release & Deployment Management
CHG = Change Management	RF = Request Fulfillment
EV = Event Management	SACM = Service Asset & Configuration Management
FM = Financial Management	SCM = Service Catalog Management
IM = Incident Management	SLM = Service Level Management
ITSCM = IT Service Continuity Management	SPM = Service Portfolio Management
KM = Knowledge Management