The path to ITIL Expert is a long one, paved with many exams along the way. You do a really interesting module and then, thump, you're brought back down to earth with Service Offerings and Agreements, or one of the others that really doesn't appeal to you.

The path to ITIL Expert is a long one, paved with many exams along the way. You do a really interesting module and then, thump, you're brought back down to earth with Service Offerings and Agreements, or one of the others that really doesn't appeal to you.