Purpose
The purpose of this book is a quick reference for ITIL(R)
version 3. It is not intended as an overview of ITIL(R) version 3.
It is suggested that you first familiarize yourself with the ITIL(R)
version 3 documentation before using this book. This book
contains ...
Which of the following areas would technology help to support?
1. Self Help
2. Measurement and reporting systems
3. Release and deployment
4. Process design
a) 1, 2 and 3 only
b) 1, 3 and 4 only
c) 2, 3 and 4 only
d) All of the above
学习资料： ITIL培训基地专家讲堂直播 300期视频回放
本期内容感谢版主gogoat供稿。
人世间总有很多纠结的事情，另到大文豪莎士比亚都在慨叹，To be or not to be，that Is a question。讲到ITIL的实施上，V2还没消化得来，V3已经来势汹汹，现在考试也没V2的了。大家都公认，V2是最符合 ...
