Demand Management is used to:
a) Increase customer value
b) Understand patterns of business activity
c) Increase the value of IT
d) Align business with IT cost
Which of the following is the CORRECT description of the Four Ps of Service
Design?
a) A four step process for the design of effective service management
b) A definition of the people and products required for successful design
c) A set of questions that should be asked when ...
