Which of the following statements about the Service Desk are CORRECT?
1. The Service Desk is a function that provides a means of communication between IT and its users for all operational issues
2. The Service Desk is always the owner of the Incident Management process
a) ...
请问下在Sercie Strategy 说里说到：
Maintaining non-core and under-utilized assets: customers would like to
avoid ownership and control of assets which drain financial resources from
core assets, and those used rarely or sporadically. In such cases the
return on assets is typi ...
