Staff Windows Service Engineer
Ⅲ. Roles & Responsibilities
o    Work with HP to provide server/storage support for Infrastructure Ops in APAC.
o    Day to day extended services including server admin, patching and other regular server maintenance work.
o    Assist in setting up and maintaining the Citrix environment in Sony Mobile.
o    Create and maintain the processes and documentation in the responsible areas.
o    Provide technical consultancy and assistance to local and global IT projects.  
  
  
Ⅳ. Qualification
o    At least 3 years proven working experience in IT service and support
o    Proven hands-on server/Windows technical skills
o    Strong communication skills in both written and spoken English (must)
o    Windows admin experience and skills.
o    Visual server/Citrix experience and skills
o    MCSE certificate.
o    MNC experience  
o    Minimum BS degree in Computer Science or relevant



Global Staff IT Analyst

At least 4 years working experience in IT service and support in MNC, ITIL foundation certification preferred.
Familiar with Microsoft Active Directory )

Microsoft Active Directory based account and access management via IAM Portal, deal with infra calls and service orders within agreed SLA. The task includes but not limited to account provisioning/de-provisioning, groups management, provide tier 2 support to frontline teams like helpdesk.
Service catalogue management and support, which includes new service design, build up; maintenance of existing services and improvement of the service catalogue process.
External Partner profile Management and Support.

Night shift from 2pm to 11pm, one week per month



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