Which of the following roles is responsible for identifying opportunities for
improvement?
1. Service Owner
2. Continual Service Improvement (CSI) Manager
3. Process Owner
a) 1 and 2 only
b) 1 and 3 only
c) All of the above
d) 2 and 3 only

答案是哪一个，请大家帮忙分析下~:)

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