Business Relationship Manager


需要这个人是做IT的，但支持的是业务部门，比如支持研发，支持供应链这些部门，就是从IT的角度，去提供别的部门的效率
提升别的部门的效率  要从这些业务单元的角度思考问题，优化IT系统，进而提升这些业务单元的效益

The BRM organization is looking for an additional Business Relationship Manager in Beijing.  
The BRM is responsible for managing both company internal relationships, setting clear expectations, championing IT strategy and promoting the value of IT towards the business. With a focus on strategic long-term goals, the BRM represents customer interests and requirements as the customer’s voice within the IT organization. Having the overall company interests in mind the BRM should ensure that IT prioritizes requests, commits to deliveries and delivers according to commitments. The BRM is accountable for customer satisfaction, enabling others in IT to deliver, by providing clarification to the business on IT requests and issues, facilitating communication, and acting as an escalation point. The role will also drive innovation in the way of working in relation to the business functions to achieve higher level of proactivity and to drive implementation of information driven business development.
Measured on
Stakeholder satisfaction
Establishment of information driven improvements
General responsibilities
Related to Strategy
Business planning and objective setting
Budget process adherence
Related to Operation
To follow the resource planning processes and
To secure that the business objectives and KPIs are met
Related to Communication/Collaboration
To champion IT values, processes and strategies towards the internal customers
To secure internal communication within the team, to management and to stakeholders
To seek and promote collaboration with related functions/stake holders

Job Prerequisites
Minimum 8 years work experience in related area.
Understanding of IT related processes
Experience in leadership role in multi-functional and multi-cultural team
Understanding of business planning and financial modeling/business case development
Strong communication skills
Fluency in English, both orally and written.  

1. 30  Internal IT customer management. Build and keep good relationships with difference business departments - Sales & Marketing, R&D, Supply Chain Operation, Sourcing, Finance, HR, Legal …  in China/APAC.
2. 40 Per business request coordinate with IT internal teams to fulfill IT demands and resolve crucial IT issues.
3. 20 Cooperation with functional BRM. Work together with IT functional BRM who responsible for difference global business function areas on global strategy implementation, global project rollout, annually business request budget define and tracking.  
4. 10 Involve in important business initiatives, proactively work as IT solution partner and advisor.

Competencies
The person appointed into this role must demonstrate the core and leadership competencies. The following functional competencies are specific to this role.
Self and Time Management
Manages multiple responsibilities and handles higher priority problems/tasks first; Maximizes use of own and others' time; Establishes effective and efficient procedures for getting work/tasks done; maintains a balance between overall big picture and day-to-day needs/activities.
Communication Skills
Leverages listening, oral, and written abilities to convey messages effectively; Expresses ideas in written documents in a well-structured, concise, and effective manner; Pays careful attention to messages communicated verbally; Exhibits strong presentation skills, adapting style to account for room dynamics, audience, etc.; Applies active listening—seeks to obtain and confirm information before taking action.
Problem Solving & Strategic Thinking
Approaches challenges with creativity, analytical thinking, financial comprehension and critical reasoning; Considers the big picture and both the long- and short-term impact of actions when making choices; Acts as a business partner with customers.
Relationship Development & Management
Develops and maintains connections with key owners, evaluators, and implementers with customers; Leverages those relationships to influence key decision makers and influencers; Develops broad networks and builds/maintains trusting relationships with customers.


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