Title: Microsoft Solution Expert （win7/office365/Lync/SCCM/Citrix/ Application Packaging/ AppSense）-
Job Description
Background：
This job is for a fortune 500 company with its global IT delivery center in Nanjing. You will work with your global peers to provide world-class IT service to its internal customers. This job requires strong IT skill as well as English, both oral and written.
Responsibilities:
1. Technical resolution of incidents reported by the Service Desk, the customer and/or from the monitoring tool;
2. Main point of contact for incidents on his/her area of expertise (e.g. networks, hosting, workplace, packaging);
3. Reports on progress to service desk agent;
4. Delivers day-to-day services e.g. capacity management, release management, application management, backup, new device onboarding, etc.;
5. Delivers solutions within defined performance agreements;
6. Hands over incidents when needed;
7. Handles change requests for ICT infrastructure issues by following working procedures;
8. Supports problem investigation within scope (establishes root causes);
9. Suggests structural solutions;
10. Suggests workarounds for problems;
11. Shares knowledge between shifts and different service groups;
12. Works on projects (not all IT Engineers).
General Requirements:
• BA/BA+/Masters degree in ICT;
• English (oral & written);
• Team player;
• In depth technical software background;
• Programming knowledge;
• Project management skills;
• Analytical skills to analyze the software to solve problems (errors);
• In depth knowledge of the DICT Technical Infrastructure and interdependencies;
• In depth Knowledge and experience in own discipline;
• General knowledge and experience in other disciplines;
• Knowledge of the DSM businesses, global geographical spread and functional and geographical relations;
• In depth and thorough knowledge and experience in the technologies within the scope of GEMS. Generic knowledge of Microsoft based environments;
• Knowledge of ITIL service management, procedures and processes;
• Knowledge and experience of design principles within the scope of GEMS;
• Knowledge and experience of change management and development methods.
Details Requirements:
• Workplace (Windows 7 Level 3 Support):
• Solid knowledge of Windows 7 infrastructure
• Knowledge of Microsoft scripting (VBS, PowerShell)
• Experience on MDT/OSD and patch management in SCCM infrastructure
• Experience on troubleshooting in enterprise environment
• Infrastructure Designing Experience
Workplace (Citrix Level 3 Support):
• Solid knowledge of Citrix products such as XenApp, XenDesktop, Provisioning, etc.
• Knowledge of VDI
• Knowledge of AppSense is preferred
• Knowledge of Microsoft App-V is preferred
• Knowledge of Hardware firewall (Juniper, NetScaler, etc.) is preferred
• Experience on Citrix Enterprise Infrastructure management and troubleshooting
• Project experience on IT infrastructure
• Infrastructure Designing Experience
Workplace (Application Packaging Level 3):
• Solid knowledge of Application Packaging in SCCM infrastructure
• Solid knowledge of Microsoft App-V
• Knowledge of SCCM (Software Distribution, Reporting, etc.)
• Knowledge of Microsoft scripting (VBS, PowerShell) is preferred
• Experience on package troubleshooting in enterprise environment
Workplace (AppSense Level 3):
• Solid knowledge of AppSense Product (version 7.2 and above) in enterprise environment (Configuration, Deployment & Policy Management)
• Knowledge of Microsoft scripting (VBS)
• Experience on troubleshooting in enterprise environment
• Infrastructure Designing Experience
Workplace (Office 365 Level 3):
• Solid knowledge of Office 365 Exchange Functionality
• Knowledge of Microsoft scripting (PowerShell)
• Knowledge of Office 365 Lync/Sharepoint Functionalities are preferred
• Experience on troubleshooting in enterprise environment (Complex Hybrid Environment)
• Infrastructure Designing Experience
Workplace (SCCM Level 3):
• Solid knowledge of SCCM in enterprise environment (Installing, Configuring, Implementing & Packaging) (3 years+ experience with SCCM)
• Knowledge of MS SQL is preferred
• Experience on troubleshooting in enterprise environment
• Infrastructure Designing
Workplace (Lync Level 3):
• Solid knowledge of Lync (Installing, Configuring & Implementing)
• Solid knowledge of MS OCS is preferred
• Knowledge of MS SQL is preferred
• Experience on troubleshooting in enterprise environment
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xiaoliyu0810
发表于 2013-6-26 09:45:40
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