BMC Remedy IT Service Management Suite 7.6.04

11 Processes

AVM	CHG	EV	IM	KM
PM	REL	RF	SACM	SCM
SLM

AVM = Availability Management	PM = Problem Management
CAP = Capacity Management	REL = Release & Deployment Management
CHG = Change Management	RF = Request Fulfillment
EV = Event Management	SACM = Service Asset & Configuration Management
FM = Financial Management	SCM = Service Catalog Management
IM = Incident Management	SLM = Service Level Management
ITSCM = IT Service Continuity Management	SPM = Service Portfolio Management
KM = Knowledge Management

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楼下的接上

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