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来自专家林祖宁的解答
The ITIL Core: best practice guidance applicable to all types of organizations who provide services to a business.
The ITIL Complementary Guidance: a complementary set of publications with guidance specific to industry sectors, organization types, operating models, and technology architectures
ITIL Core 包括五本书
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement.
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daisy8
发表于 2011-5-11 10:17:49
