It seems like is never out of our news roundups. This time, the company gets a mention because of its award (see above) but also because a leading German service provider for the chemical and pharmaceutical industries, Infraserv Hochst, has chosen the company because it feels   will help them streamline IT operations and provide better support for end users.

Within Infraserv, every process owner -- such as the incident process manager -- had to approve the new ITSM solution. The company also needed to choose a new tool that complied with their data privacy and security policies guided by the German Data Protection Act. They decided that   fitted the bill. After a three-month implementation led by WSP-Consulting, 200 Infraserv users are now live with service request, incident and change management.

"We now understand the high value   can provide to a service-centric enterprise like Infraserv," said Thomas Zeikowski, project manager at Infraserv Hochst. "We are able to serve our customers with an extremely flexible and modern application that is monitored, maintained and upgraded by the vendor. Our old management tools required too much of our time and effort and never allowed us to run service management efficiently."

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