知道答案还不够，重要的是理解每个问题是对是错的原因，我有的给出个人理解，有的还需大家帮助，在下先谢了！{:soso_e183:}
1. Which of the following statements BEST describes a Definitive Media Library (DML)?
A. A secure location where definitive hardware spares are held
B. A secure library where definitive authorised versions of all media Configuration Items (CIs) are stored and protected
C. A database that contains definitions of all media CIs
D. A secure library where definitive authorised versions of all software and back-ups are stored and
Protected
Answer: B
D 错是因为 DML 没有 "back-ups"?
2. Defining the processes needed to operate a new service is part of:
A. Service Design: Design the processes
B. Service Strategy: Develop the offerings
C. Service Transition: Plan and prepare for deployment
D. Service Operation: IT Operations Management
Answer: A
我认为是B，因为定义 "Define" 一个过程更是strategic。
3. Which process is responsible for discussing reports with customers showing whether services have met their targets?
A. Continual Service Improvement
B. Business Relationship Management
C. Service Level Management
D. Availability Management
Answer: C
对C没疑问，但B和C之间的关系不清楚 {:soso_e140:}
4. Which process is responsible for monitoring an IT Service and detecting when the performance drops
below acceptable limits?
A. Service Asset and Configuration Management
B. Event Management
C. Service Level Management
D. Performance Management
Answer: B
C也有这个功能吧？{:soso_e132:}
5. Which of the following is concerned with fairness and transparency?
A. Capacity Management
B. Governance
C. Service Strategy
D. Service Level Management
Answer: B
6. A Know Error has been raised after diagnosis of a Problem was complete but before a workaround has been found. Is this a valid approach?
A. Yes
B. No, the workaround must be found before a Known Error is created
C. No, a Known Error can only be raised after the permanent resolution has been implemented
D. No, a Known Error must be raised at the same time as a problem
Answer: A
I don't agree with it. Without a workaround, it's still an Error, not a Known Error. {:soso_e130:}
7. Which of the following statements about communication within Service Operation are CORRECT?
1. All communication must have an intended purpose or resultant action
2. Communication should not take place without a clear audience
A. 1 only
B. 2 only
C. Both of the above
D. None of the above
Answer: C
对2有些困惑，因为2不管在不在SO中都是对的。
8. Understanding the level of risk during and after change and providing confidence in the degree of compliance with governance requirements during change are both ways of adding business value through which part of the service lifecycle?
A. Service Transition
B. Risk Management
C. IT Service Continuity Management
D. Availability Management
Answer: A
我认为B和C也没错啊 {:soso_e149:}
9. Which of the following Availability Management activities are considered to be proactive as opposed to reactive?
1. Risk assessment
2. Testing of resilience mechanisms
3. Monitoring of component availability
A. All of the above
B. 1 and 2 only
C. 1 and 3 only
D. 2 and 3 only
Answer: B
3 监督原件可用性也可以是proactive啊！{:soso_e134:}
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畅想2000
发表于 2014-4-4 17:58:11
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