本帖最后由 adminlily 于 2019-7-6 17:32 编辑 prince2项目管理ITIL培训基地的网友，我现在介绍给大家关于Prince2、DevOps项目管理 的高薪职位啦! Requirement Service Delivery Manager Job Responsibilities Need ITIL and SAP implementation experience. The mission for a SDM is fulfillment of all services as provided in the contract at budgeted costs, quality and on-time. maintainance and improvement of service quality through a constant cycle of agreeing, monitoring and reporting on service achievements, and initiating actions to continuously improve services and productivity in order to satisfy the customer.  The SDM coordinates local and global delivery ressources and managed necessary escalations internal in Atos and external with the client if necessary 0. Lead the Service Delivery team and deliver all services as specified in the customers contract, be responsible for the quality and satisfaction of the customer. 1. Design, develop and maintain a robust process for IT metrics collection, correlation, calculation and presentation 2. Ensure that service request and support processes as well as metrics are in place while working with project and service managers as well as IT support teams 3. Collate Service Level Agreement (SLA) metrics and continually assess to improve service delivery expectations and customer satisfaction 4. To seek continual improvements to ensure client enjoy the benefits of these improvement 5. Ensure that service performance reviews are scheduled, carried out with customers regularly and are documented with agreed actions progressed 6. Ensure that improvement initiatives are identified in service reviews are acted upon and progress reports are provided to customers and management 7. Provide solutions guidance, sign off and implementation support with members of the team to approve projects 8. Participate in the Quarterly infrastructure Review as the Service Delivery representative responsible for collating service delivery information as required by each Infrastructure Review 9. Measure, record, analyze and improve customer satisfaction 10. Ensure applicable quality management methods are used to support continual improvement activities, interpret and execute results 11. Drive down the number of Sev 1,2 and 3 problems by applying formulated improvements 12. To maintain an expert knowledge within the team on technology and industry trends in relation to core technology and related IT technologies 13. Manage all audit requests to ensure Atos provides the relevant information in adherence to compliance on the behalf of the client 14. Manage the Reporting function and Service Delivery Support Analyst to deliver according to the reporting timelines Education Bachelor degree or above on IT or related, Background knowledge about IT standards like ITIL, COBIT, ISO preferred, IT Service Delivery Management skills. Language Mandarin CET-6 or above, good reading and written English, oral English intermediate Experience • Min. 8 years in IT area preferable; at least 5 years service delivery management and data center operations experience prefered • Was responsible for complex tasks in approximately 3 projects. Has comprehensive knowledge and experiences (design/implementation) with at least 5 main processes of an enterprise within the last  5 to 7 years. • Technical Teamleader / Line Manager of an average of 20 employees > 2 year • At least 3 years work experience in international teams. Capabilities Sound technical management experience of critical support environments Approachable and able to build relationships at all levels Good managerial, leadership, communication and interpersonal skills Result and Quality Orientation Excellent team work and team cooperation Ability to execute and make decission under pressure 联系人：daisy@jingjie-wisemen.com Qq daisy  2949548007 想最快了解的最新的ITSM高薪职位信息？关注我们的微信吧！微信公众号：ITILXF     圈子决定你的未来，关注项目经理高端圈子，人脉+知识+资讯，尽在你掌握！ 注意：版主小二仅为方便坛子的网友找工作，发帖传递的消息，未经严格验证， 凡是以“ITIL培训基地人才推荐计划”开头的，均为ITIL培训基地官方认证。 请各大网友自行分辨。

本帖最后由 adminlily 于 2019-7-6 17:32 编辑 prince2项目管理ITIL培训基地的网友，我现在介绍给大家关于Prince2、DevOps项目管理 的高薪职位啦! Requirement Service Delivery Manager Job Responsibilities Need ITIL and SAP implementation experience. The mission for a SDM is fulfillment of all services as provided in the contract at budgeted costs, quality and on-time. maintainance and improvement of service quality through a constant cycle of agreeing, monitoring and reporting on service achievements, and initiating actions to continuously improve services and productivity in order to satisfy the customer.  The SDM coordinates local and global delivery ressources and managed necessary escalations internal in Atos and external with the client if necessary 0. Lead the Service Delivery team and deliver all services as specified in the customers contract, be responsible for the quality and satisfaction of the customer. 1. Design, develop and maintain a robust process for IT metrics collection, correlation, calculation and presentation 2. Ensure that service request and support processes as well as metrics are in place while working with project and service managers as well as IT support teams 3. Collate Service Level Agreement (SLA) metrics and continually assess to improve service delivery expectations and customer satisfaction 4. To seek continual improvements to ensure client enjoy the benefits of these improvement 5. Ensure that service performance reviews are scheduled, carried out with customers regularly and are documented with agreed actions progressed 6. Ensure that improvement initiatives are identified in service reviews are acted upon and progress reports are provided to customers and management 7. Provide solutions guidance, sign off and implementation support with members of the team to approve projects 8. Participate in the Quarterly infrastructure Review as the Service Delivery representative responsible for collating service delivery information as required by each Infrastructure Review 9. Measure, record, analyze and improve customer satisfaction 10. Ensure applicable quality management methods are used to support continual improvement activities, interpret and execute results 11. Drive down the number of Sev 1,2 and 3 problems by applying formulated improvements 12. To maintain an expert knowledge within the team on technology and industry trends in relation to core technology and related IT technologies 13. Manage all audit requests to ensure Atos provides the relevant information in adherence to compliance on the behalf of the client 14. Manage the Reporting function and Service Delivery Support Analyst to deliver according to the reporting timelines Education Bachelor degree or above on IT or related, Background knowledge about IT standards like ITIL, COBIT, ISO preferred, IT Service Delivery Management skills. Language Mandarin CET-6 or above, good reading and written English, oral English intermediate Experience • Min. 8 years in IT area preferable; at least 5 years service delivery management and data center operations experience prefered • Was responsible for complex tasks in approximately 3 projects. Has comprehensive knowledge and experiences (design/implementation) with at least 5 main processes of an enterprise within the last  5 to 7 years. • Technical Teamleader / Line Manager of an average of 20 employees > 2 year • At least 3 years work experience in international teams. Capabilities Sound technical management experience of critical support environments Approachable and able to build relationships at all levels Good managerial, leadership, communication and interpersonal skills Result and Quality Orientation Excellent team work and team cooperation Ability to execute and make decission under pressure 联系人：daisy@jingjie-wisemen.com Qq daisy  2949548007 想最快了解的最新的ITSM高薪职位信息？关注我们的微信吧！微信公众号：ITILXF     圈子决定你的未来，关注项目经理高端圈子，人脉+知识+资讯，尽在你掌握！ 注意：版主小二仅为方便坛子的网友找工作，发帖传递的消息，未经严格验证， 凡是以“ITIL培训基地人才推荐计划”开头的，均为ITIL培训基地官方认证。 请各大网友自行分辨。