The tasks will include but are not being limited to:
•        Monitoring change request queue
•        Monitoring incident queue and provide initial customer support
•        Implement standard changes within the SLA and with correct quality
•        Feedback concerns or observations regarding implemented foundation data to the pod leader or the identified data owner
•        Assist the account team in producing and distributing log files from the system
•        Provide second opinion on designs and requirements

Skills requirements:
•        > 2 years’ experience with BMC Remedy configuration
•        Mentor ability and attitude
•        Expert knowledge in 2 or more ITSM modules
•        Expert knowledge of foundation data and system configuration
•        Knowledge of all standard change types
•        Complex ITSM troubleshooting abilities
•        Ability to track and manage sev1 incidents
•        High customer service focus
•        Ability to turn requirements into suitable solutions
•        Good external and internal communication skills
工作地点：上海浦东新区
要求英文口语流利，有remedy经验
请联系：chris pang  021-28936306

The tasks will include but are not being limited to:
•        Monitoring change request queue
•        Monitoring incident queue and provide initial customer support
•        Implement standard changes within the SLA and with correct quality
•        Feedback concerns or observations regarding implemented foundation data to the pod leader or the identified data owner
•        Assist the account team in producing and distributing log files from the system
•        Provide second opinion on designs and requirements

Skills requirements:
•        > 2 years’ experience with BMC Remedy configuration
•        Mentor ability and attitude
•        Expert knowledge in 2 or more ITSM modules
•        Expert knowledge of foundation data and system configuration
•        Knowledge of all standard change types
•        Complex ITSM troubleshooting abilities
•        Ability to track and manage sev1 incidents
•        High customer service focus
•        Ability to turn requirements into suitable solutions
•        Good external and internal communication skills
工作地点：上海浦东新区
要求英文口语流利，有remedy经验
请联系：chris pang  021-28936306