3名PG驻场经理，有JD, 英文，沟通好， ITIL最好。要求就在下面自己看吧。
联系方式：zhuzhihua@sina.cn 或者 微博 [ /georgegz?from=otherprofile&wvr=3.6&loc=infweihao]georgegz[/url]
Job title I: # China E-commerce Consumer Care operation leader Scope: Manage the daily E commerce consumer care service through vendor operation managing to ensure a quality service running. l KPI management including regular KPI review, improvement action plan, l PG internal customer management, as one of the key contact person of PG EC, he/she will attend regular EC team meeting from CR point of view, raise potential issues and align strategy to close issue. l Consolidate “R&R” and “counseling” service date and provide consolidated CR service report. l Issue monitoring and warning to related person/team for any abnormal. Job title II: # China E-commerce Consumer Care Counseling leader Scope: l Based on the current CR category knowledge, combine CRM, purchasing history, industry knowledge, brand news etc to create PG EC counseling model, which will be used in product recommendation in Ecommerce consumer care department. l Regular review the KPI in term of “basket size” and “conversion rate”, keep improving counseling capability. l Closely work with CR GBU leader and GBU EC to continually enhance on line counseling with solid measurement.
Qualification: Bachelor and above; Has the project management experience or operation management experience; a) Ever managed Consumer Care operation team( in house or Outsource) with no less than 10 people; b) E-business background preferred; If neither a nor b is met, then need to have capability in learning/growing complex working process and technical tools and can move project on with insight gotten from data analysis; Be interested in E commerce. Fluent English capability both in written and oral; Leadership: Ability (written & oral) to recommend, influence, and drive key decisions across multi-functions; Collaboration: Must be open minded, customer focused and have a high willingness to seek optimal solutions to deliver against competing business needs. Data analysis capability: Sensitive to data from operation and can provide actionable action plan accordingly. Working Experience: At least 2 years with solid performance;
eCommerce Operation Manager Job Description Responsibilities: - End-to-end eStore operations management: o Define end-to-end eStore operation model and detailed working process, including merchandizing, logistics & fulfillment, consumer care, IT platform, etc. o Deliver ongoing business and operational scorecard, analyze and improve service quality continuously o Ensure and facilitate regular eStore team meeting and be responsible for maintaining documentations o Coordinate marketing promotion implementation o Handle issue escalation and crisis management o Work with business to gather business requirements for system changes o Quality control all updates to the site from consumer experience perspective - eCommerce IT platform operations management: o Define IT platform support model and detailed working process, including incident management, problem management, change and release management, etc. o Supervise eCommerce applications and IT infrastructure maintenance o Coordinate system integration and issue escalation with other systems o Provide advice and IT support for eCommerce marketing plan implementation Qualifications: - Must be knowledgeable in e-commerce platform, preferably IBM WCS - Must be knowledgeable in e-commerce operation, including B2C website and Taobao - Must be knowledgeable in marketing campaigns and web reporting tools - Must have a management experience in eCommerce operation, including merchandizing, logistics and fulfillment, consumer care and IT operation - Must have a IT development and operation experiences - Must be familiar with project management, software engineering, and ITIL - Must have strong track record of working within result-driven environment and able to demonstrate your successes in these areas - Have good communication skills in both Chinese and English - Be proactive and accountable | 
davidyeung
发表于 2012-11-7 16:25:26
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