招聘IT高级语音技术支持专家（深圳，待遇优厚）
本帖最后由 slbenben 于 2017-2-6 11:13 编辑职位名称：Voice Support Specialist/IT高级语音技术支持专家工作地点：深圳工作语言：英文社招网站发布名称:Voice Support Specialist/IT高级语音技术支持专家校招职位发布名称:Voice Support Specialist/IT高级语音技术支持专家岗位职责:1) implement, maintain and troubleshoot avayas87xx/83xx/85xx class media servers and gateways running Avaya communicationsmanager 7.0; and cms in a dispersed voice network;2) call center skills: depth knowledge of vdn,vector & variables a must;3) other job functions will be to assist in theplanning, design, implementation and management of projects for china deliverylocation that may include deploying new technologies across the networkintegrated to multiple centers;4) implements and maintains advancedtelecommunication applications such as cms, pbx software, call accounting andunified voice messaging;5) execute project work related to thevoice/telephony support area during service interruptions with minimalsupervision. this includes managing vendors and communicating status to thearea supervisor;6) performs routine system administration andmaintenance with no impact to the business;7) keeps documentation up to date for alltelecommunications systems but not limited to toll / toll-free numbers, callcenter routing, trunking and voice announcement scripts;8) proactively analyses, troubleshoots andresolves telecommunications systems and circuit issues in a timely manner;9) resolves open help desk tickets and verifiesall issues were properly resolved and documented;10) works with other it team members (withinchina & outside) to develop design strategies and implementation plans fornew initiatives and/or to resolve problems;11) interacts with end-users (including internal& external clients) in developing solutions to problems or creatingefficiencies pertaining to telecom processes that impact business.岗位要求:1) excellent verbal and written communication, interpersonal andcustomer service skills;2) self-starter, able to work independently and as part of a teamin a fast paced environment;3) expert knowledge of Avaya communication in a distributedenvironment;4) expert knowledge of Avaya session manager、voip (h.323 and sip)and tdm (isdn) and cti applications in a call center environment;5) expert knowledge of advanced knowledge of Avaya gateways andAvaya cms;6) working knowledge of peripheral gateways;7) knowledge of vxml-based ivr systems、session border controllersand linux administration;8) expert knowledge of nice & verint call recording systems(station side, trunk side, ip logger, screen recorders, storage managers etc).工作时间：早九晚六，一周双休（未必周末）薪资福利：1） 员工享有基本工资+餐补；2） 享有带薪年假高达5-15天，婚假，产假/陪产假；3） 按国家政策缴纳社会保险和住房公积金，商业保险, 每年公司组织大型体检等福利；4） 工作环境舒适，五星级年会，每个季度有团队建设活动；5） 职业前景：公司提供全方位的技能培训如职前培训、在职培训、晋升培训，为员工提供通畅的晋升通道；联系人：Cynthia.chen@concentrix.com或是发到管理员KAREN的邮箱，请备注：帮忙推荐 80049496@QQ.COM保密承诺：Concentrix 对收集的应聘人员个人信息资料，严格遵守 Concentrix 个人信息保护管理体系的相关管理制度和员工保密协议，对应聘人员提供的个人资料保守秘密，严防丢失、泄露、损毁的事件发生。使用目的仅限于与应聘人员联络、考核及入职后的管理之用，如未被录用的在Concentrix 内部销毁绝，不用于它途。
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