先锋小编 发表于 2011-6-20 14:52:57

【考题训练第二十八期】Which of the following roles is responsible for...

Which of the following roles is responsible for identifying opportunities for improvement?
1. Service Owner
2. Continual Service Improvement (CSI) Manager
3. Process Owner
a) 1 and 2 only
b) 1 and 3 only
c) All of the above
d) 2 and 3 only


答案是哪一个，大家一起来分析下~

先锋小编 发表于 2011-6-20 16:57:59

答案：c

bs15000 发表于 2011-6-21 10:13:42

角色比较多，我现在还是晕晕的。

















空谷幽兰 发表于 2011-6-23 22:01:30

下班前最后10分钟，耐心读一段文字……:)
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