【考题训练第十七期】The 7 Step Improvement Process can be BEST described as?
本帖最后由 先锋小编 于 2011-6-1 14:46 编辑The 7 Step Improvement Process can most accurately be described as?
a) The Seven P's of Continual Service Improvement (CSI)
b) A service improvement methodology based on the Deming Cycle
c) A set of roles and responsibilities for managing service improvements
d) A process for defining what is to be measured, gathering the data, processing
the data and using it to take corrective action
答案是哪个，大家一起来分析:) 答案应该是D吧:lol 答案d，参见CSI 3.7.3 The 7-Step Improvement Process
-Define what you should measure
-Define what you can measure
-Gathering the data
-Processing the data
-Analysing the data
-Presenting and using the information
-Implementing corrective action
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