bs15000 发表于 2012-11-21 17:44:40

PinkElephant对各大厂商软件流程支持情况介绍---CA

CA Service Desk Manager Suite r12.5


15 Processes

AVMCAPCHGEVFM
IMITSCMKMPMREL
RFSACMSCMSLMSPM


AVM = Availability ManagementPM = Problem Management
CAP = Capacity ManagementREL = Release & Deployment Management
CHG = Change ManagementRF = Request Fulfillment
EV = Event ManagementSACM = Service Asset & Configuration Management
FM = Financial ManagementSCM = Service Catalog Management
IM = Incident ManagementSLM = Service Level Management
ITSCM = IT Service Continuity ManagementSPM = Service Portfolio Management
KM = Knowledge Management

gallon 发表于 2012-11-22 08:27:02

CA Service Desk Manager Suite r12.5


15 Processes

AVMCAPCHGEVFM
IMITSCMKMPMREL
RFSACMSCMSLMSPM


AVM = Availability ManagementPM = Problem Management
CAP = Capacity ManagementREL = Release & Deployment Management
CHG = Change ManagementRF = Request Fulfillment
EV = Event ManagementSACM = Service Asset & Configuration Management
FM = Financial ManagementSCM = Service Catalog Management
IM = Incident ManagementSLM = Service Level Management
ITSCM = IT Service Continuity ManagementSPM = Service Portfolio Management
KM = Knowledge Management

xuwei_itil 发表于 2013-5-28 07:39:11

alex 发表于 2014-7-3 09:33:58

CA Service Desk Manager Suite r12.5


15 Processes

AVMCAPCHGEVFM
IMITSCMKMPMREL
RFSACMSCMSLMSPM


AVM = Availability ManagementPM = Problem Management
CAP = Capacity ManagementREL = Release & Deployment Management
CHG = Change ManagementRF = Request Fulfillment
EV = Event ManagementSACM = Service Asset & Configuration Management
FM = Financial ManagementSCM = Service Catalog Management
IM = Incident ManagementSLM = Service Level Management
ITSCM = IT Service Continuity ManagementSPM = Service Portfolio Management
KM = Knowledge Management
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