急招ITIL 流程管理专员 （上海）
美资500强汽车零配件公司，急招ITIL AnalystJD如下，有兴趣的可以将简历发到yiling800@163.com
Responsibility Level: This position is focused on the development, documentation, training and implementation of standard IT processes which includes process modeling and design of IT standard processes under the ITIL V3 framework and working across IT teams to develop IT operational and service delivery processes. This position will also responsible for IT training programs management that serve the current and development needs of PS China employees; to deliver training courses; to assist in a wide range of activities to improve organizational effectiveness. Perform duties, under the guidance and supervision from the manager, utilizing knowledge and skills commensurate with the requirements of the position and uses interpersonal skills to support and coordinate in various areas. Typical Duties: 1. Assists with defining ITIL process management scope, target, roadmap and strategy; 2. Conducts process studies, gap analysis and feasibility studies; Assists with preparing business case, project charter and other materials for the proposal phase;3. Participates in process modeling activities including process detail design(organization, R&R, input & output and KPI report template), process mapping, process improvement project planning, execution and management;4. Working under the guidance from the manager, provides support to process pilot, roll out and other implementation tasks;5. Composes and maintains process documents according to corporate BOS standard format;6. Collects data and generates KPI reports on regular basis to assess the process effectiveness; 7. Provides support and administration of corporate collaboration tools includingEmployee Portal, eRoom, Webtop, Discussion Forum, Wiki and etc;8. Works closely with HR Communications, local page authors and NA portal support team on Asia employee portal related matters and initiatives;9. Conducts IT training needs assessments; anticipates future training needs based on company’s technology roadmaps;10. Works closely with HR and ITLT to develop annual IT training plan/calendar; Evaluates training effectivenessusing customer survey or other methods;11. Acts as a resource, providing professional IT technology/process training to all employees;12. Assists with creating training manuals, online learning modules and other necessary materials;13. Explores and leverages new tools and technologies to improve training efficiency, e.g. LMS, Telepresence, screen recording.14. Keep supervisor informed of status, concerns or problems and recommended solutions.15. Ensures adherence to company standards throughout the system life-cycle.16. Remain knowledgeable of information technology and company business operations. 17. Performs other duties and tasks as assigned. REQUIREMENTS: Bachelor’s degree in Computer Science, MIS or comparable field 3-5 years of experience in related area, experience in MNC is a plus Proven experience in process definition and validation Experience in IT operations, Infrastructureand support of core systems Strong analytical skills, systemic thinking and problem solving skills Strong communication, facilitation, presentation and organization skills ITIL V3 Foundation certification is required , additional ITIL certifications are preferred ISO20000, COBIT and other industry standards knowledge is a plus Knowledge about ITSM tools (BMC Remedy, IBM Tivoli, HP OpenView) is a plus Knowledge about SOX compliance and IT security is a plus Competence in documenting processes using Microsoft Visio Good verbal and written English/Chinese skill is a MUST WORKING CONDITIONS: Located in office environment and occasional domestic travels are required. 公司待遇不错的哦 :)不错，顶一下 谢谢！ 不错，基本达标，就是工作年限没有那么长，做ITIL operation，在HP做HP openview系列产品，呵呵