请帮忙解答下
Which of the following statements about the Service Desk are CORRECT?1. The Service Desk is a function that provides a means of communication between IT and its users for all operational issues
2. The Service Desk is always the owner of the Incident Management process
a) 2 only
b) 1 only
c) All of the above
d) None of the above
答案给的是D,第一个说法为啥不对？有没有可解答一下的。谢谢。
大家好像都放假了。
自顶一下吧。 问题出在all operational issues, operational issues 包括很多方面，除了incident和request fulfillment 还包括 event management 、problem management、access management、operation mangement、application mangement，只有最前面的两个和服务台有关
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