IBM招聘Service Availability Manager/IT Project Manager（地点：深圳，待遇优厚）
本帖最后由 slbenben 于 2017-2-6 11:17 编辑Service Availability Manager/IT Project Manager 深圳
JobDescription
Position Summary and Responsibilities:
Optimize the availability of IT infrastructure, systems, and services to meetthe commitments IBM has made to its clients in a cost-effective manner.
Deliver an Enhanced Recovery Model for resolution of Major Incidents ofcomplexity or long duration.
Provide integrated management and coordination of Incident Management, Problem
Management, Change Management, and Availability Management processes
Ensure that services and components are designed and delivered to meet theiravailability targets.
Be bridge gaps between delivery teams and drive rapid recovery during incidents
Provide a holistic view of the customers environment and make recommendationsto improve overall service. Do this through the following actions (but notlimited to):
Promote monitoring systems to enable speedy detection andremediation of potential and actual IT failures
Proactively identify cost-effective availability improvementswithin an availability plan
Influence the design of services and components to align withbusiness needs
Initiate infrastructure changes to promote better systemavailability.
Use information about problems and incidents to analyzeavailability challenges and eliminate chronic issues.
Use specific information from driving major incidents to drivetechnical teams to stronger RCAs and corrective actions which will reduce thefrequency of repeated incidents
Ensure major changes undergo rigorous review beforeimplementation to help prevent incidents
Continually improve upon the Recovery Model for resolution ofMajor Incidents to restore service quickly.
Participate (or lead/own as appropriate) in the creation, clientapproval and execution of the Client Delivery Plan
Skills:
This position requires a mix of technical, business and program (i.e.: Problem,Change and Incident Management)
Applied knowledge and understanding of the ITIL disciplines within a commercialenvironment
IT Experience with IBM or external Customer facing roles, IT Project Management
Applied knowledge of financial and business controls and IT Solutioningprocesses and operations
Experience of delivering IT Services from a Delivery Center
Good negotiation skill and problem solving skill
Required Expertise
At least 5 years of working experience in IT industry including 3 years inservice management or project management.
Preferred Expertise
years of working experience in IT industry with 5years in service management or project management is highly appreciated.
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