论坛交流 › ITIL认证学习和流程落地实践专栏 › 【考题训练第十九期】What is the best definition of an Incident Model?

先锋小编 发表于 2011-6-3 15:32:17

答案：c

bs15000 发表于 2011-6-8 09:27:38

参考ST 4.2.4.2 Incident Models

先锋小编 发表于 2011-6-8 14:11:58

:handshake

查看完整版本: 【考题训练第十九期】What is the best definition of an Incident Model?