先锋小编 发表于 2011-5-30 16:23:16

【考题训练第十五期】The following is most accurately described as?

本帖最后由 先锋小编 于 2011-5-30 16:27 编辑

The objective of Service Asset and Configuration Management is most accurately
described as?
a) To understand the performance characteristics of assets and Configuration
Items (CIs) in order to maximise their contribution to service levels
b) To manage service assets and CIs from an operational perspective
c) To ensure that assets and CIs deliver the business outcomes they were
designed to achieve
d) To define and control the components of services and infrastructure and
maintain accurate configuration records

答案大家一起分析下~

bs15000 发表于 2011-5-30 16:48:03

答案d，参考ST 4.3.1 Purpose goal and objective


先锋小编 发表于 2011-5-30 17:24:21

准确答案：d

freedom 发表于 2011-5-30 17:26:13

:handshake
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