ITIL培训基地人才推荐——Network Service Senior Analyst （地点广州，月薪15K~19K，面议）
各位ITIL认证网友，承诺ITIL培训基地的朋友的委托，帮一个快消行业的外企招Network Service Senior Analyst;。有两个方向WAN/LAN/Firewall和Video and IPT，每个方向各招1个。
月薪15K~19K，至于你能拿到多少就看你能力嘞。
除了要具备职能的知识，必须要有项目管理的经验和基础的ITIL理念，英文要求非常高，可以流利交流。
所以各位，如果你们想要高薪，英文+专业知识+项目管理经历缺一不可啊！
学员或者熟人可找我推荐，自荐请见下面的联系方式！
Network Service Senior Analyst (WAN/LAN/Firewall)
The Role
The purpose of the job is to provide 3rd level expert support, management and maintenance of the global networks environment including management of equipment configurations and version levels of hardware and software, support of an ongoing continues improvement programme, capacity planning and reporting on utilisation, find opportunities for effective innovations and cost reduction. This role will be involved in the global Enterprise Networks projects support take-on and work with other IT support departments to drive down incident trend.
- Support Follow the Sun support for WAN/LAN/Firewall for AP region out of ISC
- Deliver 'special event' videos for key customers in AP region
- Deliver break / fix support and problem management improvements through work orders for the WAN/LAN environment
- Support Projects and CIP's to upgrade the WAN/LAN environment
- Train the regional Site Team and regional MSD whenever necessary to keep the knowledge pipeline
- Propose optimization based on industry best practices
- Promote service improvement by leading SMART processes improvement processes
- Responsible for Technical Documentation
- This job will have weekly audio calls outside of normal office hours compensated by either day-offs or late morning starts
- Work ratio: 70% Internal Connectivity (WAN/LAN); 30%: Security Connectivity (VPN/Firewall)
Key Results:
- Provide a high level of production support for Enterprise Networks services.
- Provide metrics for utilisation, availability and issues.
- Proactively drive increasing availability and reducing amount of issues in the area of responsibility.
- Implement improvement projects.
- Run NMC support take-on for new Enterprise Networks technology rollouts.
- Develop expertise and provide backup support in a number of additional technology areas.
- Play the role of technical expert in Enterprise Networks projects.
- Manage relationship and operations with global network carrier.
Required Qualification and Experience:
? At least 5 years of overall experience in the networking area. This role would be best filled by a high calibre technology focussed IT specialist with good background in Networks related area, ambition and potential to become an NMC technology leader of tomorrow.
? University degree, preferably in computer science / mathematics / physics / telecom.
? Achievement motivation: individual's desire for significant accomplishment, mastering of skills, control, or high standards.
? Strong analytical skills: able to troubleshoot complex problems, and to quickly pick up and handle new technology, architectures and concepts.
? Good diagnosis, questioning and fact-finding skills.
? Good communication skills - written and oral.
? Ability to appropriately handle stress and conflict.
? Good task management, time management and self-organisation.
? General business knowledge & awareness: how business operates, what is the role of IT in business, etc.
? Good vendor management skills.
Essential technology skills:
? Very good knowledge of TCP/IP (e.g. routing protocols).
? Very good knowledge of Cisco Routers, Switches configurations. (MUST)
? Knowledge of Cisco Firewalls. (Preferred)
? VPN appliances and other methods of external connectivity.
? Web Proxy, NAT, Masquerading.
? IP Telephony technologies (Avaya, Cisco).
? LAN/VLAN concepts, DNS/DHCP services.
? CCNP or CCSP preferred
Key competencies for the job:
? Functional and Technical skills in the Infrastructure area; Technical Learning
? A strong drive for results combined with an ability to set appropriate priorities.
? Strong problem solving skills; Good customer focus; Good communication skills; Time management;
? IT service management, ITIL concepts and practices
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Network Service Senior Analyst (Video and IPT)
Required Qualification and Experience:
At least 5 years of overall IT experience in the network video conferencing area. This role would be best filled by a high calibre technology focussed IT specialist with good background in Networks related area, ambition and potential to become an NMC technology leader of tomorrow. University degree, preferably in computer science / mathematics / physics / telecom. Achievement motivation: individual's desire for significant accomplishment, mastering of skills, control, or high standards.
Polycom Video Conferencing knowledge
- Video Conferencing technologies (Cisco, POLYCOM)
- RMX, MGC, Resource Manager, Real-presence
- Gatekeeping (Path Navigator and DMA)
- Protocols H.323, H.320, RAS
- QoS for voice and video prioritization
- VC Room integration
Other technical knowledge
- Knowledge of configuring, maintaining and troubleshooting Avaya PBX systems including S8700, S8300, G650, G700, G450
- Knowledge of PBX system and station administration, including Avaya administration tools (ASA, AIMS, CMS)
- Understanding of voice carrier services, including T1, DS3, ISDN BRI / PRI, PSTN and QSIG
- Cisco Routers and Switches configurations.
- VPN appliances and other methods of external connectivity.
- LAN/VLAN concepts, DNS/DHCP services.
- Strong analytical skills: able to troubleshoot complex problems
- Avaya ACA and ACS certification preferred
- Cisco CCNA,CCNP certification preferred
Other technical knowledge
- Knowledge of configuring, maintaining and troubleshooting Avaya PBX systems including S8700, S8300, G650, G700, G450
- Knowledge of PBX system and station administration, including Avaya administration tools (ASA, AIMS, CMS)
- Understanding of voice carrier services, including T1, DS3, ISDN BRI / PRI, PSTN and QSIG
- Cisco Routers and Switches configurations.
- VPN appliances and other methods of external connectivity.
- LAN/VLAN concepts, DNS/DHCP services.
- Strong analytical skills: able to troubleshoot complex problems
- Avaya ACA and ACS certification preferred
- Cisco CCNA,CCNP certification preferred
Non-technical skills
- Experience managing outsourced voice services
- Fluent English with strong written and oral communication skills
- Ability to work independently and team spirit
- Ability to manage multiple priorities
- Ability to work in multicultural environment
- Good task management, time management and self-organisation
- Ability to appropriately handle stress and conflict
Key competencies for the job:
- Functional and Technical skills in the Infrastructure area; Technical Learning
- A strong drive for results combined with an ability to set appropriate priorities.
- Strong problem solving skills; Good customer focus; Good communication skills; Time management.
- IT service management, ITIL concepts and practices
联系人：qq 739656096
跟大家交流一个ITIL的概念吧：为实现ITIL的落地，必须有有效的ITSM工具的支持，目前市面上有不下100个这样的产品，但是到底哪些产品符合本企业的实际情况呢？ITSM工具是ITSM三要素之一，它排在人员和流程后面，但是不是说明ITSM的工具不重要，一套好的ITSM工具将极大的减轻IT服务管理人员的工作量，并极大的提供了IT服务管理水平以及能力，确保企业信息化系统在运营管理中稳定以及可预测性。
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