南京急聘team leader
500强欧美企业急聘Team LeaderTeam Lead – Global Infrastructure Operation 2nd Line Team Background：Thisjob is for a fortune 500 company with its global IT delivery center in Nanjing.You will work with your global peers to provide world-class IT service to itsinternal customers. This job requires strong leadership, solid experiencein process and infrastructure technology background as well as fluent English,both oral and written. Job Description:The Team Lead– 2nd Line Infrastructure support team is primarily responsiblefor leading global IT-infrastructure support team to deliver work-class serviceto corporate users globally. The team leader ensures delivery of technicalresolution of global incidents that could not be resolved by 1stline teams. He/she leads 2nd line engineers (Workplace, Server andNetwork) to work with various teams globally. Responsibilities:
[*]Manages IT Engineers team and daily operation.
[*]Team member development/coaching/mentoring/training.
[*]Creates positive team atmosphere and motivate team members.
[*]Ensures the team follow right process to meet the KPI matrix and SLA.
[*]Works with critical incident management team, various global peers to drive severity 1 incident fix.
[*]Capacity management, release management, application management, backup, new device onboarding, etc.;
[*]Ensures delivery of change requests for IT infrastructure.
[*]Ensures delivery of problem investigation within scope (establishes root causes); and suggests workarounds for problems (2nd line);
[*]Knowledge sharing with various teams.
Requirements:
[*]Team management (size >8) experience > 2 years;
[*]Direct experience with IT infrastructure Operation > 5 years;
[*]People skill – development, coaching and mentoring;
· Clear understanding of globaloperation, KPI matrix and Incident/Problem management process.
[*]Broad infrastructure technical background in Network, Server and Microsoft workplace Technologies;
[*]Strong methodology in problem analysis and solving;
[*]Be able to create collaborative relationship at global level;
[*]Good communication skills;
[*]Fluent English – both oral and written;
[*]CCNP, MCITP, MCSE certificates are certainly a plus but not mandatory;
[*]BA/BA+ degree in ICT.
Travel: In general, your time for international/domestic travel should be no more than10% annually. Reward: InReturn for your excellent work, you will be provided various training anddevelopment opportunities. You are expected to be global competitive in acouple of years. If you love challenging job and have a strong willing in yourcareer development, you are more than welcome to apply for this job.
全国大量IT岗位热招，欢迎联系咨询~
Skype: linda_yu0810
MSN: yuxiaoli0810@msn.cn
QQ:1692015440
Email: linda_xiaoliyu@sina.com（可投递简历）
:lol 全国大量IT岗位热招，欢迎联系咨询~
Skype: linda_yu0810
MSN: yuxiaoli0810@msn.cn
QQ:1692015440
Email: linda_xiaoliyu@sina.com（可投递简历） 要是在上海就好了{:soso__10169062262133571330_1:}
全国大量IT岗位热招，欢迎联系咨询~
Skype: linda_yu0810
MSN: yuxiaoli0810@msn.cn
QQ:1692015440
Email: linda_xiaoliyu@sina.com（可投递简历）
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