bs15000 发表于 2012-11-21 17:42:43

PinkElephant对各大厂商软件流程支持情况介绍---HP

Service Manager 9.3


11 Processes

AVMCHGEVIMKM
PMRFSACM
SCMSLM
SPM



AVM = Availability ManagementPM = Problem Management
CAP = Capacity ManagementREL = Release & Deployment Management
CHG = Change ManagementRF = Request Fulfillment
EV = Event ManagementSACM = Service Asset & Configuration Management
FM = Financial ManagementSCM = Service Catalog Management
IM = Incident ManagementSLM = Service Level Management
ITSCM = IT Service Continuity ManagementSPM = Service Portfolio Management
KM = Knowledge Management

gallon 发表于 2012-11-22 08:27:25

好东西! 学习学习!!

jemball 发表于 2013-5-17 08:36:56

学习了。

kingslee_niu 发表于 2015-5-7 16:23:03

学习下
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