先锋小编 发表于 2012-9-11 17:17:19

【考题训练第二百七十七期】A consultant has made two recommendations to you in...


A consultant has made two recommendations to you in a report:
1. To include legal terminology in your Service Level Agreements(SLAs)
2. It is not necessary to be able to measure all the targets in an SLA
Which of the recommendations conform to Service Level Management good practice?

睡之精灵 发表于 2014-4-21 11:14:04

跟大家交流一个ITIL的概念吧：在IT信息化系统建设完成后为解决日常运维工作的自动化，以及系统运维的可控制性与预测性，尽可能的利用IT运维管理软件对信息化系统进行监控，实现对网络设备、应用的管理监控能力。IT运维管理软件的实施极大地简化和提高了IT运维人员的工作效率。

解放 发表于 2014-4-21 11:25:48

LZ敢整点更有创意的不？兄弟们等着围观捏~
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